There are 2 ways to order by post:

1. Cheque with order

If you cannot raise an official school order or the value of your order is less than £20 (with VAT and postage) you should send a cheque with your order. (Or a bank draft in pounds sterling if you are ordering from outside the UK). Cheques and drafts should be made payable to "The Language Stickers Company".

• To place an order please print out the order form, complete it and post it to us along with a cheque for the value of the materials ordered. We will send a receipt with the materials to enable you to claim the money back from your school.

2. Ordering against an invoice from us (UK-based customers only. Min. order value: £20). Our terms of payment are 30 days from receipt of invoice. State schools should include an order number.

Once you have your order number (if your school uses them) you can then either:

• Print out the order form, complete it and either post it to us FREEPOST (the address is on the order form) or send it by fax (to 01462 733401). Please include the order number on the form. This is probably the quickest way to get the materials you want.
• Get your school to raise and send us an official order. This can be sent to us by fax (to 01462 733401) or post (to the address at the bottom of this page).

Please note that we also take orders by credit card over the telephone as well as via our secure e-commerce site

Materials, which are usually dispatched within 48 hours of receipt of order are sent to UK-based customers as follows:

• Packages weighing less than 1 kg are sent by 2nd class post.
• Packages weighing over 1 kg are sent by Standard parcels Service (Parcel Force) or, at our discretion, by 1st class post.

Customers outside the UK should contact us before order placement to find out how we intend to deliver to them and how much it is likely to cost.

The cost of shipping for orders from customers within the UK is as follows:

- cheque with order: £2.00 irrespective of the weight of the shipment

- order against invoice: £2.00 for shipments weighing up to 1 kg and at cost to ourselves for shipments weighing more than 1 kg.

Any items ordered and delivered that arrive in a damaged condition will be replaced free of charge.

Any items delivered in error will be replaced with the correct items free of charge (including postage) once the incorrect items have been returned to us in good condition.

Items delivered will not normally be taken back (and a refund given if paid for in advance) unless they can be shown to be inappropriate to the needs of the customer and such a claim is made within a week of receipt of the materials.

Currently our materials are priced and paid for in pounds sterling. Customers in countries outside the United Kingdom should send a bank draft in pounds sterling with their order.